Here are the results of a recent ABCnews.com poll: What’s the toughest part
of negotiating a sale?
- Overcoming objections, 15.8%
- Getting them to sign on the bottom line, 41.1%
- Getting your foot in the door, 42.9%
Most people believe that the goal of negotiation is to get all you can – to
vanquish the "opponent" as if you were at war. But negotiation isn’t
war. It’s trying to reach an agreement. And the goal should always be to make
both sides come out winners – because that way you can continue to work
together smoothly.
So, after you have collected the pertinent information on your mortgage
worksheet and received a couple of bids from your favorite funding source or
Master Broker, as you prepare yourself to call back the potential note seller
and negotiate a price, ask yourself the following questions. I have adapted them
from a book called Roger Dawson’s Secrets of Power Negotiations (Career
Press, 1995).
- Are you assuming that the party across the table wants the same thing as
you do? My brother liked brown M&Ms and I liked the green ones. The
beauty of life is that sometimes you can get exactly what you want because
the other person’s interest lies elsewhere. Take the time to find out what
they really want, and you may be surprised to find out how easy it is to
give.
Paula note seller wanted to sell her entire note. The funding source wanted
to buy a partial because of poor credit of the payor. I knew that Paula did
not want to sell part of the note and thought that negotiations would be over
when I told her the offer. To my surprise, Paula accepted the partial offer
price for the entire note! (And I kept the remaining payments!)
- Can you get what you want by sweetening the deal for the other party? My
sister’s taste in M&Ms was less easily solved: Like me, she loved the
greens. But she also hated the yellows. So one day I offered her a
"package deal", I said I’d take all of the yellows off of her
hands if we could split the greens. That was our last fight over M&Ms—and
it gave me terrific insight about how to overcome resistance in business
negotiations.
Bill note seller wanted to sell his entire note but still needed some
income for awhile. I offered the seller a price for his entire note now and
the funding source would pass-through the next 12 payments to him. The overall
price for the note was lower but Bill was happy that I figured out a way for
him to keep some income and sell the note now!
- Can you leave something on the table? Joseph Kennedy, Sr., observed,
"Only fools go for the last dollar." Do you know why? Because most
negotiations mark the beginning of the relationship, not the end—and it’s
tough to develop a close working relationship with someone who feels
screwed.
James note seller had many properties that he was starting to sell off and
carry notes on. He didn’t have a need for cash now but he also did not want to
deal with the headache of collecting all of the payments after he had sold all
of his properties. I thought if I could buy a few notes and keep a small
commission for myself ($500) he would eventually trust me and come to me first
with all of the notes he would carry back in the future. The plan worked and
James sold me about 12 notes over a span of about 2 years. If I had tried to
take even just a $2,000 commission on the first note I don’t think I would
have even done one transaction with him.
Now, don’t get me wrong. I am not advocating that you negotiate from a
position of weakness. You need to know your interests and be sure they get met.
But this is a business of negotiation, not a bar fight, and the most successful
negotiations are collaborative rather than adversarial. Remember, in the words
of an English proverb, "A lean compromise is better than a fat
lawsuit."
I believe the winning strategy for negotiating with a potential note seller
involves the following: Don’t just focus on the close but rather seek to
cultivate a relationship. To be successful in negotiating and in the note
business I believe you’ve got to be part professor, who knows the product and
options available (including calculator skills) better than anyone else; part
detective, who can find out the who, what, when where, why and how; part
networker, who knows how to get things done; and part schmoozer, who knows how
to make a potential client feel important.
Jeff Armstrong is president of Armstrong Capital. He is a Master Broker,
visiting instructor for the American Cash Flow Institute and the author of
"Scripts and Tips, A Handbook for the Serious Note Broker." He can be
reached by calling 800-845-3055, or faxing 818-884-1723 for questions and
information about how Armstrong Capital can help you succeed.